Front Office Supervisor

Job Description

Are you a customer service enthusiast with a passion for hospitality? Best Western
Glengarry, nestled in the vibrant city of Truro, Nova Scotia, is searching for a dedicated and
skilled individual to join our team as a Front Office Supervisor. In this role, you will be the
face of our hotel, ensuring exceptional guest service and smooth operations at the front
desk.
Responsibilities:
• Oversee the daily operations of the front desk, including check-in, check-out, and
guest inquiries.
• Supervise front desk staff, providing guidance, training, and support as needed to
maintain high service standards.
• Assist with scheduling and assigning duties to front desk associates, ensuring
coverage during peak hours.
• Handle guest concerns and complaints efficiently and professionally, seeking
solutions to ensure guest satisfaction.
• Monitor room inventory and work closely with housekeeping and reservations teams
to maximize room revenue.
• Ensure accuracy in billing and financial transactions, reconciling cash and credit
card payments.
• Maintain a clean and organized front desk area and lobby, adhering to company
standards.
• Assist in implementing and enforcing hotel policies and procedures.

Join our team at Best Western Glengarry and become part of a dynamic hospitality
environment where your skills and dedication will be valued and rewarded. We offer
competitive wages, opportunities for advancement, and a supportive work culture.